FAQs
At Waku-Waku Japan, we want every order to bring you a little piece of Japan to enjoy at home. Here are answers to some of the questions we often get.
π¦ Shipping Information
Do you ship internationally?
At this time, we only ship within the United States. We hope to expand internationally in the future so more people can enjoy Waku-Waku mugs.
How long will my order take to arrive?
Orders are shipped from our US production facility and typically arrive within 4β10 business days.
How much is shipping?
Shipping fees vary depending on the weight of your order and your delivery address. Your final shipping cost will be calculated at checkout before you complete your purchase.
π Returns & Exchanges
Can I return or exchange my order?
Because each Waku-Waku mug is made to order and printed specifically for you, we do not accept returns or exchanges for change of mind, incorrect selections, or other reasons unrelated to a product defect.
All sales are final except for items that arrive damaged, defective, or incorrectly produced.
What if my order arrives damaged or defective?
We're happy to help! If your item arrives damaged, defective, misprinted, or with another manufacturing issue, please contact us within 15 days of delivery.
Please send your order number and clear photos of the issue, including photos of the packaging if the item was damaged during shipping. We'll review the issue and, if approved, arrange a replacement or refund at no additional cost to you.
You do not need to return the damaged or defective item unless we specifically ask you to.
Can I get a refund if I change my mind?
Unfortunately, no. Since each mug is made to order specifically for you, we cannot accept returns or refunds for change of mind, incorrect selections, or simply deciding that you no longer want the item.
If there is a problem with your order, however, please contact us within 15 days of delivery and we'll be happy to look into it.