FAQs
At Waku-Waku Japan, we want every purchase to bring you a little piece of Japan to enjoy at home. Here are answers to questions we often get from our customers.
📦 Shipping Information
Do you ship internationally?
At this time, we only ship within the United States. We hope to expand internationally in the future so more people can enjoy our curated collection of Japan-inspired items.
How long will my order take to arrive?
Orders are shipped from our US production facility and typically arrive within 4–10 business days.
How much is shipping?
Shipping fees vary based on the weight of your order and your delivery address. The final shipping cost will be calculated at checkout before you complete your purchase.
🔄 Returns & Exchanges
We hope you love your Waku-Waku Japan items! But if you're not 100% satisfied, here's what you need to know about returns and refunds.
Can I return or exchange my order?
Because every Waku-Waku Japan item is made to order and printed specifically for you, we do not accept returns or exchanges for change of mind, incorrect selections, or other reasons unrelated to a product defect.
All sales are final except for items that arrive damaged, defective, or incorrectly produced.
What if my order arrives damaged or defective?
We're happy to help! If your item arrives damaged, defective, misprinted, or otherwise has a manufacturing issue, please contact us within 15 days of delivery.
Send us your order number and clear photos of the issue, including the packaging if the item was damaged during shipping. We'll review the issue and, if approved, arrange a replacement or refund at no additional cost to you.
You do not need to return the damaged item unless we specifically ask you to.
Can I get a refund if I change my mind?
Unfortunately, no. Since each item is