Refund policy

Return & Refund Policy
Last updated: Nov. 23, 2025

Thank you for shopping with WakuWaku Souvenir Japan. We hope you love your items, but if something isn’t quite right, we’re here to help. Please read our return and refund guidelines carefully.

1. Returns Eligibility

You may return eligible items within 15 days of the delivery date.
To qualify:

  • Items must be unused

  • Items must be undamaged

  • Items must include all original parts and accessories

Returns sent outside the 15-day window or without the correct/ latest return label may not be accepted, inspected, or refunded.

Items damaged due to improper packaging during return shipping may result in a reduced or denied refund.

2. Return Shipping Costs

  • Customers are responsible for all return shipping costs.

  • If your item arrived damaged or incorrect, you may be eligible for a full refund including return shipping, pending our approval.

Please keep the shipping receipt, label, and tracking number. We may request a copy during the return process.

3. Refund Processing

Refunds are issued after we receive and inspect your returned items.
If an item is not returned or does not pass inspection, the original payment method may still be charged.

Processing time varies by financial institution but typically takes 3–14 business days (in some cases, up to 20 days).

4. Store Credit

You may choose store credit instead of a refund.
Store credits never expire and can be used on any future purchase.

5. Exchanges

We do not currently offer direct exchanges.
If you want a different item, please place a new order after receiving your refund.

6. How to Start a Return

Please contact us at hello@wakuwaku-japan.com with:

  • Your order number

  • The reason for return

We will provide the necessary instructions and return details.

7. Special Conditions for WakuWaku Original Products

  • Returns or exchanges for WakuWaku Original items are not supported for change-of-mind reasons.

  • If your WakuWaku Original product arrives damaged, please contact us within 15 days of delivery.

You do not need to return the damaged item. Simply reach out to us and we will assist you with a refund.

8. Contact Us

If you have any questions regarding this policy, please email us at:
hello@wakuwaku-japan.com

Thank you for choosing WakuWaku Souvenir Japan!